Jayesh Patel

WORK HISTORY

EDUCATION

ABOUT JAYESH PATEL

I am a seasoned IT Infrastructure Analyst and Senior IT Support Lead with 10 years of experience in delivering high-performance IT solutions that enhance business operations, strengthen cybersecurity, and optimize system efficiency. Recognized for my ability to implement scalable IT infrastructures, manage virtualized environments, and drive technical problem-solving strategies, I have a verifiable history of enhancing IT service delivery and reducing operational risks. My professional expertise encompasses IT infrastructure design, network security, system administration, cloud management, and vendor relations. I specialize in delivering ITIL-aligned support strategies, ensuring compliance with industry standards, and spearheading new technology implementations that modernize IT environments. Currently, I serve as an IT Infrastructure Analyst at EPR Architects, where I manage Hyper-V and Nutanix virtualized platforms, oversee Cisco Meraki firewall administration, and implement cybersecurity measures to safeguard IT environments. I also drive Active Directory server management, ensuring seamless operations through proactive monitoring and maintenance. Previously, as a Lead Support Analyst at Scott Brownrigg, I oversaw global IT service desk operations, improved incident resolution times, and led the deployment of enterprise-wide IT infrastructure solutions. I worked closely with cross-functional teams and vendors to align IT capabilities with business objectives while ensuring optimal system performance and security compliance. Colleagues describe me as a progressive, solutions-driven IT expert who brings a customer-centric approach to problem-solving and is committed to delivering efficient, secure, and scalable IT solutions. I am pursuing new opportunities and can be reached through this profile.