Jayesh Mistry
Samsung Bsc 2nd Line Mobility Engineer @Capita
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WORK HISTORY
Samsung Bsc 2nd Line Mobility Engineer @Capita
Leeds, GB
Provide tier 2 support for applicable Samsung Mobile products and technologies to all areas of the Enterprise Services Network infrastructure (e.g. Repair Centres, IT Resellers, End Customer). The scope of support typically includes 2nd level technical assistance, investigation of technical issues, review of Service Orders for accuracy and detail, definition of solutions, Construction of detailed escalations via ticketing system, compilation of technical bulletins/ Customer FAQ responses and assist in defining/implementing product reworks.
EDUCATION
Thornton Grammar School
12 GCSE's, B in English Literature & C in Maths
Nottingham Trent University
BA(Hons) Business Information Systems, IT
SKILLS
ABOUT JAYESH MISTRY
Samsung BSC 2nd Line Mobility Engineer at Capita Samsung
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