Jayesh Mistry
IT Service Management Consultant @汇丰
Huddersfield, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2018 — Present
IT Service Management Consultant @汇丰
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Sheffield, GB
EDUCATION
1998 — 2003
Sheffield Hallam University
Bsc
SKILLS
Business Process ImprovementService CatalogRequirements GatheringIntegrationRelease ManagementSm7Incident ManagementHpHp Service Manager 9.40Service DeliveryAgile & Waterfall MethodologiesBusiness AnalysisConsultingConnect-ITIT OperationsItil ProcessHp Service Manager 9.21Configuration ManagementHp UcmdbSc Security ClearedStakeholder EngagementHp OpenviewItil CertifiedHp Service Manager 9.30Employee TrainingItilIT Service ManagementChange Management
ABOUT JAYESH MISTRY
HP Service Manager architecture design, implementation and configuration, exposure to tailoring within Incident, Problem, Change, Service Catalog and Knowledge Management modules. Experience of SRC1.30 & HP Release Control Specialties: SM7 SM9.21 SM9.30 SM9.40 SM9.52 uCMDB UD CMS Web Services integrations using Connect-IT
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