Jayendra Bhushan
Sr -Technical Support Engineer for Linux and Virtualization, Solaris Kernel, ZFS & Performance & OCI
- Role
- Technical Support Engineer at Oracle
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jayendra Bhushan
Duties and Responsibilities: Booting / troubleshooting and hardware replacement/…
Experience
Technical Support Engineer
Jul 2017 — Present · Bengaluru, IN
Experience working with a distributed team and communicating between different teamsFamiliarity with Solaris & Other Open Source development, projects, and processes. Ensure that customers can get maximum value from and easily use our offerings and subscriptions Support customers by responding within the designated service-level agreement (SLA) period to incoming calls and chat and web-based inquiries about our technologiesInvestigate and troubleshoot issues, developing solutions for our customers while understanding their business needsExceed customer expectations by providing outstanding customer serviceProactively update our customers and ensure that they are satisfied with our support serviceCollaborate with other engineers and developers to develop creative solutions for our customers, including fixes for our offeringsPresent troubleshooting instructions and solutions to other engineers within the domain
Education
St. John's High School
NTTF
St John's boys high school
BSc IT
Skills
- Crash Dump Analysis
- Zfs
- Debugging
- Customer Satisfaction
- Customer Relationship Management (Crm)
- Customer Service
- Unix
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