Jayeeta Pal

About Jayeeta Pal

I am an accomplished professional delivering over 11+ years of career success in Business Analysis, Digitalization, Process Governance, and IT Operations & Maintenance of Web Based Applications for Power Utility. My dexterity lies in creating technical solution designs after performing business analysis; developing work products like Business Requirement Documents, Functional Specifications, Test Cases and User manuals. Demonstrated excellence in bringing Cultural shift to embrace implemented processes as well as enabled digitalization of Enterprise Processes by implementing digital processes from scratch.Over the time, I have proved my excellence in Product Development Life Cycle & Ownership, Agile project management and defect tracking life Cycle; excellence in delivering large-scale projects with focus on technology transformation. Track record in establishing knowledge base to improve functionality and streamline support capabilities by developing system application overview, user guides, user training sessions.Successfully implemented ITIL framework suited to the needs of the organization at critical processes: Incident, Problem, Change, Request & Service Level Management from adoption and transformation journey.Completely automated approval processes in Contracts, HR and ES & A departments by implementing an online based approval system.

Experience

1. Manager d & IT

   Tata Power

   Oct 2021 — Present · Mumbai, IN

   Implementing project plans & scope and mapping requirements to provide appropriate IT Solutions in compliance with proposed design requirements Leading Enterprise Solutions by building & managing solution integration; working in Web-based applications and service management ensuring timely project delivery while directing Service Delivery as per the defined SLAs Supervising IT operations including Incident, Problem, Change, Knowledge and Request Management as per ITIL methodologies; devising & deploying strategies for streamlining communication entailing service management Mapping functional & business requirements and translating the same into technical specifications for development Collaborating with all departments to conduct analysis, investigation & diagnosis of root cause of problems; updating metrics for service performance and ensuring internal customer satisfaction on a regular basis Defining service standards and guidelines, governance structure that serve as benchmark for excellent service delivery Setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs

Education

• Shah And Anchor Kutchhi Engineering College

  BE, Computer

  2008 — 2011

Skills

• Java
• Javascript
• Oracle
• Mysql
• Html
• Sql
• Microsoft Sql Server
• Eclipse
• C++