Jaye Heath

Customer Support Advisor @Waterline Limited

I was employed by Waterline to build a Customer Support team to run alongside the Customer Service/Sales to develop a culture of customer satisfaction through timely and thorough handling of queries and complaints. Once progressed this included learning brand new systems to the business and training others as and when employed.· Dealing with customer complaints to the point of resolution relating to product or service issues· Liaising with both suppliers and retailers to arrange replacement appliances or engineer visits· Accurately record and log any customer interaction with attention to detail to ensure the complaint can be dealt with in a timely manner· Establish and maintain effective working relationships with customers, suppliers and team members· Keep sensitive information private and confidential