Jaydev Sawant

About Jaydev Sawant

Overseeing operations at Cimpress India, my mission is to drive strategic objectives and enhance our organizational processes. Our team has successfully implemented quality assurance protocols, significantly boosting workflow efficiency. This focus on continuous improvement has been pivotal in achieving and sustaining high operational standards, including adherence to SLA, TAT, and AHT metrics, which are critical in our industry.Certified in Lean Six Sigma, my expertise lies in optimizing processes to ensure peak performance, even in pressure situations. By fostering robust communication channels with global managers and leading a responsive team, we\'ve aligned our operational efforts with Cimpress India\'s ambitious goals, contributing to the organization’s reputation for excellence in the print services sector.

Experience

1. Operations Manager

   Cimpress India

   Feb 2022 — Present · Mumbai, IN

   Manage day-to-day operations for five teams, overseeing team leads and 100+ graphic designers- Lead people management, including coaching, mentoring, and supporting team leads- Drive process improvement initiatives, implementing workflow changes and collaborating with technology teams for tool enhancements- Manage and monitor SLA and TAT to ensure consistent performance and service delivery- Coordinate with Talent Acquisition for hiring, onboarding, and resource planning- Prepare and present weekly/monthly reports to key business stakeholders for operational insights- Foster stakeholder relationships through regular communication and alignment on business needs- Collaborate with cross-functional teams, including Admin, to streamline operations and improve efficiency

Education

• University of Mumbai

  Bachelor’s Degree, Business/Commerce, General

  2012 — 2013

Skills

• Social Media Marketing
• Photoshop
• Advertising
• Graphic Design
• Image Manipulation
• Illustrator
• Corel Draw
• Image Editing