Jaydeep Yadav
Team Leader | Customer Experience | Health CRT | PolicyBazaar.com
- Role
- Team Leader - Customer Experience at Policybazaar.com
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jaydeep Yadav
Professional Summary:Highly skilled Operations Leader with 6+ years of progressive experience in high-volume contact centers, specializing in insurance, telecom & software/IT/logistic customer support. Proven ability to lead large teams and manage the complete operational lifecycle, including P&L oversight, workforce management, resource optimization, and scheduling. Expert at implementing data-driven strategies to boost retention, cross-sell/up-sell, and critical KPIs (NPS, CSAT, FCR), while effectively mitigating risk by resolving complex legal issues and grievance redressal escalations. Dedicated to aligning team goals with strategic organizational objectives for sustained business growth. Areas of Expertise: Inbound, Outbound, Chat, and Email Support Telecom Support Retention and Conversion Service Delivery People Management Insurance Customer Services Technical Support Cross-Sell and Up-Sell Contact Centre Planning Performance and Data Analysis
Experience
Team Leader - Customer Experience
Dec 2024 — Present · Gurugram, IN
Health CRT
Education
Sardar Patel Vinay Mandir Vasad-Anand
12th Commerce , Commerce
2015 — 2017
Malwanchal University Indore
Bachelor of Commerce - BCom, Economics
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