Jaydeep Chatterjee
Service Delivery Manager- IoT, AV & IT Operations
- Role
- Service Delivery Manager at Astreya
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jaydeep Chatterjee
I am an IT professional with 12 years of experience, delivering for IT Operations.Currently working at Astreya Consultancy India Pvt. Ltd, I have successfully executed several large-scale projects for high-profile clients. My approach is deeply collaborative: I partner with clients to thoroughly understand their specific requirements and deliver customized solutions that consistently exceed expectations.Key strengths include proactive Client Relationship Management—cultivating strong relationships, ensuring needs are met, and efficiently handling all inquiries and service delivery issues. Additionally, I undertake scheduled visits to client sites and meticulously documenting all feedback & findings to ensure operations improvement, longevity and reliability.
Experience
Service Delivery Manager
Aug 2025 — Present · Hyderabad, IN
Client Relationship Management: Cultivate strong relationships with clients, ensuring their needs are met, and handling inquiries and service delivery issues. Service Performance Monitoring: Track service quality, uptime, and efficiency using key performance indicators (KPIs) and ensuring adherence to service level agreements (SLAs). Process & Procedure Management: Establish and maintain service delivery procedures to ensure consistent and effective service provision. Incident & Escalation Management: Handle critical incidents, manage escalations, and coordinate with support teams to resolve problems efficiently. Continuous Service Improvement (CSI): Identify trends, assess customer feedback, and implement initiatives to enhance service quality and efficiency. Leadership: Lead and mentor teams, setting objectives, evaluating performance, and fostering a positive and productive team culture. Reporting & Communication: Conduct regular service reviews and provide clear, concise reporting to clients and internal stakeholder
Education
Janardan Rai Nagar Rajasthan Vidyapeeth University
Diploma , Computer Science
Jaipur National University
BCA, Computer Engineering
Montfort Secondary School
High School Diploma
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