Jay Chen

About Jay Chen

Strategic advisor and attorney with deep expertise in Risk, Legal Operations and Process Innovation. Specializing in bridging the gap between complex legal and business practices and operational efficiency, I leverage Lean methodology, change management, and data-driven insights to modernize workflows in legal, risk, governance and enterprise processes. Currently serving as an internal consultant at Fannie Mae, I partner with leaders in Legal, Finance, and Enterprise Strategy to diagnose bottlenecks, design strategic playbooks, and drive the adoption of new processes and transformation efforts. My background combines the rigor of federal practice (US Dept of Education) with the agility of management consulting, allowing me to build trust with partners, bridging the gap between technology, management, and subject matter experts to lead successful change management initiatives in high-stakes environments.

Experience

1. Principal Consultant

   Fannie Mae

   May 2022 — Present · Washington, DC, US

   Strategic advisor to the Legal, Enterprise Risk, Strategy and Transformation divisions, operating as an internal innovation partner to modernize high-stakes business processes. I lead cross-functional teams in diagnosing operational bottlenecks, designing technology-driven solutions, and executing change management strategies to drive adoption.Legal Tech & AI Strategy: Advised on the evaluation, governance, and program deployment roadmap for enterprise technologies and AI platforms (including Palantir) to address complex legal and risk management challenges. Conducted use-case studies to transition theoretical tech applications into deployed solutions for risk detection and issue management.Strategic Planning & Roadmapping: Facilitated high-level strategic planning with senior legal executives to define Objectives and Key Results (OKRs). Developed product roadmaps that aligned technology investments with critical business goals, ensuring resources were prioritized for maximum impact.Process Engineering & Workflow Optimization: Led end-to-end workflow transformations by diagnosing root causes of inefficiency and stakeholder alignment for risk management across Legal, Policy, and Business groups. Co-designed and implemented \"future state\" processes that reduced friction, clarified policy governance, and improved speed-to-delivery.Cross-Functional Stakeholder Management: Acted as the bridge between technical teams and non-technical legal stakeholders. Facilitated complex problem-solving sessions to drive consensus on policy changes and technology requirements across siloed divisions.Team Leadership & Enablement: Managed and mentored a team of internal consultants, upskilling them in Lean management, agile methodologies, and advisory best practices to enhance the quality of service delivery to internal business clients.

Education

• University of California, Berkeley

  B.A., Political Science, Legal Studies

  2001 — 2005

• University of California, College of the Law, San Francisco (formerly UC Hastings)

  Juris Doctor, Law

  2008 — 2011

Skills

• Policy Analysis
• E-Discovery Consulting
• Nonprofits
• Immigration Law
• International Relations
• Microsoft Word
• Legal Writing
• Litigation
• Project Management
• Policy
• Microsoft Excel
• Legal Research
• Training
• Public Speaking
• Congressional Investigations
• Leadership
• Management
• Community Outreach
• Civil Rights
• Microsoft Powerpoint
• Microsoft Office
• Research
• Strategic Planning