Jay Chastain
Client Support Manager at InfiniTech Consulting, LLC
- Role
- Client Support Manager at Infinitech Consulting, Llc
- Location
- Columbia, MO, US
- LinkedIn followers
- 500 followers
About Jay Chastain
Results-driven IT Manager with over 20 years of experience leading successful technology…
Experience
Client Support Manager
Feb 2019 — Present · Columbia, MO, US
Manage a team of IT support professionals in a Managed Service Provider (MSP) environment.• Oversee the delivery of comprehensive IT support services to clients, ensuring timely and efficient issue resolution.• Develop and implement support processes and procedures to optimize service delivery and client satisfaction.• Act as the primary escalation point for complex technical issues, providing guidance and resolving challenges.• Build and maintain strong client relationships, serving as a trusted advisor on IT support matters.• Collaborate with internal teams to identify opportunities for service improvements and implemented best practices.• Conduct performance evaluations, provide coaching and mentoring, and facilitate professional development for team members.• Manage client SLAs (Service Level Agreements) and ensure adherence to contractual commitments.
Education
William Jewell College
Education
1990 — 1994
Skills
- Business Analysis
- Pos
- Customer Satisfaction
- Computer Hardware
- Cross-Functional Team Leadership
- Call Centers
- Active Directory
- Windows Server
- Microsoft Certified Professional
- Kronos Timekeeping
- Warehouse Management
- Firewalls
- Access
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.