Jayce Ball

Patient Service Representative @Ortholonestar

Houston, TX, US

Enhanced patient satisfaction by expertly handling daily check-ins and check-outs for 200+ patients, meticulously updating intakesand demographics. Streamlined over 500 monthly appointments, minimizing conflicts and optimizing efficiency in line with insuranceguidelines. Achieved an 85-90% accuracy in verifying insurance and collecting payments. Boosted communication and operations by managing a multi-line phone system, ensuring calls were promptly redirectedand appointments scheduled efficiently. Contributed to a 20% rise in patient retention through smooth patient flow, compassionate problem-solving, and preciserecord-keeping in a busy medical office

University of Houston

Bachelor of Science

University of Houston, C.T. Bauer College of Business

Master's degree