Jayce Ball
Technology & Customer Excellence | Former Dell & Apple | Open to Opportunities
- Role
- Patient Service Representative at Ortholonestar
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jayce Ball
I bring a strong background in customer experience, digital tools, and front-facing…
Experience
Patient Service Representative
Jun 2025 — Present · Houston, TX, US
Enhanced patient satisfaction by expertly handling daily check-ins and check-outs for 200+ patients, meticulously updating intakesand demographics. Streamlined over 500 monthly appointments, minimizing conflicts and optimizing efficiency in line with insuranceguidelines. Achieved an 85-90% accuracy in verifying insurance and collecting payments. Boosted communication and operations by managing a multi-line phone system, ensuring calls were promptly redirectedand appointments scheduled efficiently. Contributed to a 20% rise in patient retention through smooth patient flow, compassionate problem-solving, and preciserecord-keeping in a busy medical office
Education
University of Houston
Bachelor of Science
University of Houston, C.T. Bauer College of Business
Master's degree
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