Jayati Thacker

About Jayati Thacker

Customer Success Manager with 10+ years of experience to manage enterprise accounts, SaaS on-boarding and implementation, driving usage & adoption and increase revenue by up-selling & cross-selling.Focused on building productive client and partner relationships, working towards identifying their needs and use cases and fulfilling them through suggesting and helping implement relevant workflows. Successfully lead and managed a team of CSMs and worked towards delivering customer happiness at various touch-points.

Experience

1. Customer Success Manager

   Zoom

   Apr 2021 — Present · IN

   Managing entire lifecycle of enterprise accounts right from on-boarding, training, adoption and nurturing- Continuously thriving towards delivering value and success to the accounts- Engaging with C-level execs for business reviews, generating opportunities for upsell through constant engagement with customers, deep dive into usage insights and outcomes, showcasing new product and capabilities, communicate best practices and make recommendations to improve metrics.

Education

• Mount Carmel School, Digwadih

  SSC

  1993 — 2005

• NMIMS CDOE

  PGDMM, Marketing

  2016 — 2018

• Mulund College of Commerce, Mumbai

  Bachelor of Commerce (B.Com.)

  2008 — 2011

• Dhanbad Public School

  HSC

  2005 — 2007

Skills

• New Business Development
• Market Research
• Marketing Communications
• Competitive Analysis
• Advertising
• Marketing
• Online Marketing
• Marketing Management
• Management
• Team Management
• Ppc
• Business Strategy
• Business Development
• Digital Marketing
• Sem
• Social Media Marketing
• Brand Management
• Marketing Strategy