Jayasena Chary Molugu
•Client Relationship/ Stakeholder Management. •Performance Metrics & Delivery Excellence. •Data Analytics/BI Reporting.
- Role
- Service Delivery Manager at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jayasena Chary Molugu
With over 12 years of experience in working with various business sectors, acquired good exposure in handling various offshore projects. Areas of Expertise:>>Data Analytics & Business Performance Reporting>> MIS Reporting>>Market Research>>Lead Generation>>Competitor Analysis.Expertise in preparing various Business Performance & MIS Reports which includes Dashboards, Business Analysis, KPI\'s.Proven record in handling consulting projects (Competitor Analysis & Market Research).I Strive myself to explore my skills and experience for the beneficial of organization.Specialties: People Management, Six Sigma, MIS, Financial Reporting, Business Reporting, Database Maintenance, E-Marketing, Social Media, Market Research, Lead Generation
Experience
Service Delivery Manager
Aug 2022 — Present · Hyderabad, IN
Act as single point of contact for assigned accounts/key stakeholders.• Develop and implement policies, processes, and objectives to achieve organizational goals.• Drive innovation and improvements to maintain competitive advantage and excellence in service delivery.• Strategic mindset with the ability to align ODC operations with long-term business goals.• Conduct performance reviews, provide feedback, and drive professional development initiatives.• Drive client satisfaction by delivering high-quality solutions on time and within budget.• Drive process optimization efforts by applying Lean principles to eliminate waste, reduce variability, and improve efficiency.
Education
Osmania University
Master of Business Administration (MBA)
2009 — 2011
Osmania University
Bachelor's degree
2001 — 2004
Skills
- Reporting & Analysis
- Performance Analysis
- Mis
- Financial Reporting
- People Management
- Financial Analysis
- Management
- Business Intelligence
- Bpo
- Report Writing
- Finance
- Data Analysis
- Forecasting
- Analysis
- Business Planning
- Performance Management
- Team Management
- Six Sigma
- Databases
- Market Research
- Risk Management
- Business Process Improvement
- Business Strategy
- Lead Generation
- Analytical Skills
- Business Analysis
- Business Process Outsourcing (Bpo)
- Consulting
- Customer Relationship Management (Crm)
- Management Information Systems (Mis)
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