Jaykishan A.

Technical Customer Support Representative @Kellyconnect Contact Center Solutions

Toronto, ON, CA

Reset security questions and unlocked customer accounts, improving account recovery success rates by 20% and reducing wait times by 15%. Diagnosed and resolved data transfer issues during device setup, boosting customer satisfaction by 25% and reducing transfer errors by 10%. Isolated hardware issues and coordinated physical damage repairs, reducing repair resolution time by 30% and increasing repair success rate by 20%. Educated customers on warranty options and repair plans, leading to a 15% increase in protection plan enrollments and reducing warranty claims by 10%.