Jayaram Gupta
Senior Director | Strategic Leadership | Program Management | Vendor Management | Migrations | ITSM | ITIL | ISMS | Agile
- Role
- Senior Director at Firstforce Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jayaram Gupta
With over 19 years of leadership experience in IT operations, strategic planning, and…
Experience
Senior Director
Aug 2022 — Present · Hyderabad, IN
Manage Service delivery for prioritized projects, rollouts, enhancements, and break-fixes.• Successfully delivering projects on-time, within budget, timely communication on project\'s progress and in scope working in close collaboration with partners and peers located worldwide.• Lead and work collaboratively with a group of senior technical / management teams.• Familiar with tools and technology necessary to manage support (Ticketing tool, monitoring tools, management tools, project tracking etc.)• Experienced to work within a fast-paced, high-pressure, dynamic environment.• Lead on-shore, near-shore and off-shore agile teams, consisting of project managers, business analysts, front-end, back-end java engineers, and solution architects.• Project lifecycle (planning through closure) Stakeholder communication Budget and timeline adherence Risk management – foreseeing and mitigating.• Excellent facilitation skills, including the ability to function in a cross-functional team.• Shall balance multiple projects, responsibilities, and conflicting priorities.• Knowledge of project management methodologies• Customer satisfaction
Education
GITAM Deemed University
Master of Business Administration - MBA, Management Information Systems and Services
2015 — 2017
Acharya Nagarjuna University
B.Sc, Electronics
1991 — 1994
PVRMH School, Ongole
Secondary School Certificate
1984 — 1989
Gandhi Institute of Technology and Management (GITAM)
Master's degree, Management Information Systems, General
Skills
- IT Service Management
- Cyberoam
- Microsoft Office
- System Administration
- Windows
- Servers
- Itil
- Microsoft Excel
- Switches
- Networking
- Storage Management
- Cross-Functional Team Leadership
- Infrastructure
- Technical Support
- Incident Management
- Windows Azure
- Virtualization
- Project Management
- Cisco Asa
- Computer Hardware
- Microsoft Exchange
- Vendor Management
- Firewalls
- Cloud Computing
- IT Management
- Active Directory
- Dhcp
- Hardware
- Dns
- Security
- Iso 27001
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