Jayaraman Vasudevan
Client Engagement & Service Delivery Leader
- Role
- Employee at HCLTech
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jayaraman Vasudevan
Goal is to provide leadership in managing customer on the foot leveraging trust…
Experience
Employee
May 1996 — Present · US
Started as Market Research Executive with Strategic Initiatives Group(SIG)under the Chairman’s office at HCL\'s corporate headquarters - One of the founder members of largest organic offshore center establishment of HCL - the Cisco ODC. Handled several responsibilities’ of leadership, primarily in Training & Development and Management Information Systems- Key leadership in creating CRM practise and related initiatives- ATM along with KPMG in CMM assessment of HCL\'s CRM practice- Handled key responsibilites in building a Testing CoE and Test Consulting line of business - Head of Pre-sales in QA Testing Services making 9/10 winning deals- Managed partner relationships with Mercury, Compuware and Segue (ASQ vendors)- Leadership with intrapreneurial mindset on several startup ventures- Managed programs for Citigroup, Daimler-Chrysler, Misys, Kana, IRI, GTech, Allianz delivering a great customer experience - Program Manager at Camelot, UK - Operator of National Lottery in the UK - transformed IT outsourcing to onsite-offshore model- Engagement Manager at Frost Bank, TX, USA - transformed Commercial Lending and Internet Banking platforms. Closed a unique annuity deal in long term Application Support and Maintenance- Client Engagement and Delivery Leader at F100 Financial Services Company - growing the engagement 100%+ YoY with multi service IT delivery since 2012 providing a customer experience beyond agreement- Director at PowerObjects, a HCL company pioneering in Microsoft Business Apps services - PowerPlatform delivery services and managing Enterprise Clients at Large
Education
Bharathidasan University
MBA
Udyogamandal School
ICSE
Cochin University of Science and Technology
M.Sc.
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