Jayaraju Gorle

About Jayaraju Gorle

I’m a product leader with 12+ years of experience building and scaling digital platforms, AI-driven systems, and enterprise products across healthcare, travel, retail, and e-commerce.I currently work at the intersection of product and engineering, leading platform modernization and digital transformation initiatives in healthcare. My focus has been on building reliable, scalable systems, improving omnichannel engagement, and driving measurable business outcomes at scale. A significant part of my current work involves building AI-driven conversational platforms for doctor consultations, spanning chat and voice experiences integrated with WhatsApp, designed for scale, reliability, and real-world adoption.Across my career, I’ve led products end to end — from zero-to-one platform builds to large-scale system re-architecture — in both B2C and B2B SaaS environments. I’ve partnered closely with engineering, design, and business teams to deliver solutions that improve customer experience, operational efficiency, and cost effectiveness.My experience spans:Digital and platform product leadership in regulated domainsAI-enabled conversational systems and automationB2B SaaS platforms and enterprise portalsOmnichannel engagement across web, mobile, voice, and messagingAgile delivery and system design at scaleI hold an MBA from IIM Calcutta and a B.Tech (Hons) from IIT Kharagpur, and I bring a strong blend of technical depth, product strategy, and execution leadership to the teams I work with.

Experience

1. Senior Product Manager

   Apollo 24 7

   Apr 2021 — Present · Hyderabad, IN

   Leading large-scale digital platform initiatives at one of India’s largest omnichannel healthcare companies, working at the intersection of product and engineering on core systems and platform modernization.Driving end-to-end ownership of AI-powered doctor consultation booking platforms, built around conversational interfaces across chat and voice, with a strong focus on WhatsApp as a primary engagement channel.Partner closely with engineering, data, and business teams to deliver production-grade conversational AI, enabling seamless consultation discovery and booking across WhatsApp chat, voice bots, and web, while supporting high-volume transactional workflows.Key focus areas include AI-driven conversational systems, voice-enabled automation, WhatsApp-based engagement, platform re-architecture, and B2B integrations with insurers and enterprise partners.

Education

• Indian Institute of Technology, Kharagpur

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

• Indian Institute of Management, Calcutta

  Master of Business Administration (M.B.A.), PGDM

Skills

• Market Research
• Affiliate Marketing
• Node.js
• Mysql
• Linux
• Competitive Analysis
• Php
• C
• Programming
• Fraud Detection
• Digital Marketing
• Team Management
• User Acceptance Testing
• Ajax
• Data Analysis
• Javascript
• E-Commerce
• Core Java
• Wireframing
• User Experience
• Product Road Mapping
• Google Analytics
• Data Structures
• Python
• Algorithms
• Java
• Product Management
• Search Engine Optimization (SEO)
• Usability Testing