Jaya Prakash P
Pega CSA, CSSA & CPDC | AWS Certified Solutions Architect | Certified Software Engineer | OpenShift | Appian| UAT
- Role
- Senior Pega Developer at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Jaya Prakash P
As a certified Pega professional (CSA, CSSA, CPDC) and STAR Performer at Capgemini, I…
Experience
Senior Pega Developer
May 2025 — Present · Raleigh, NC, US
Worked on enhancing Cisco\'s enterprise customer service workflows in Pega 8.x, improving navigation, usability, and case resolution efficiency while aligning with evolving business goals and compliance standards.Designed and optimized Customer Decision Hub (CDH) strategies and integrations with REST APIs, enabling personalized next-best-action recommendations and measurable customer engagement improvements.Automated deployment and code migration processes by building custom utilities and supporting production releases, reducing manual errors and downtime while ensuring adherence to Pega Guardrails.
Education
Missouri State University
Master's degree
Lovely Professional University
Bachelor's degree
2017
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