Jayaprakash Subramani

Service Delivery Manager @Tata Consultancy Services

London, GB

Key Skills: Communication Skills, Relationship Management, Project Management, Cost Management, Data Analysis.• Cost Optimization & Strategic Planning:o Spearheaded cost optimization initiatives that delivered sustained savings of ~$700K over 7 months, leveraging data-driven analysis and innovative solutions.• Project and Service Delivery Management:o Managed end-to-end delivery of ~$20+ million in annual revenue-generating services, maintaining a 30% profit margin through proactive resource planning and process improvements. Mentored and onboarded six major service projects, enhancing client satisfaction.• Transformational Initiatives: o Led comprehensive solution assessments for GenAI Transformation, delivering insights into value, technical specifications, and commercial factors. Established a strategic partnership with the customer to drive DigiOps transformation.• Global Leadership:o Directed a global team of 350+ members delivering End User Computing Support Services, including Global Service Desk and Onsite/Remote Support, ensuring seamless service delivery and maintaining high client satisfaction.• Operational Efficiency and Financial Management:o Achieved a 15% reduction in operational costs (~$32k/month) through data-driven planning and resource utilization improvements.• Customer Relationship Management:o Transformed customer service reporting, reducing manual effort by 22% and decreasing customer dissatisfaction by 50%. Leveraged data insights to respond quickly to client needs.• Vendor Relationship Management:o Strengthened vendor relationships, reducing downtime by 25% through proactive performance monitoring and compliance measures.

Periyar University

Master of Business Administration - MBA, Marketing

Bangalore University

Pre-University Education Certificate

Bangalore University

Bachelor of Business Administration - BBA, Marketing

SSB international school, Bangalore

10th Standard School