Jayaprakash Palakkagari
Application Engineering Manager @ Google | S&P Global | Ex - ServiceNow | Ex - FIS | ServiceNow Certified Admin - CSA | ServiceNow Certified Developer - CAD | CIS-HR | CIS-ITSM |
- Role
- Application Engineering Manager at Google
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Jayaprakash Palakkagari
A results-driven and strategic ServiceNow Engineering Leader with 14+ years of experience (11 years in ServiceNow, 3 years in Microsoft technologies), driving enterprise Service Management strategy, engineering, and operations. Leading project mergers establishing the unified ServiceNow platform across geographies for different modules. Proven expertise in building and scaling teams (20+ members), establishing Center of Excellence, leading global engineering delivery, managing vendors, and driving mergers and divestitures aligned to ServiceNow environments. Skilled in defining roadmaps, stakeholder engagement, and architectural authority with deep knowledge in ITSM, ITAM, HRSD, Workplace Service Delivery (WSD), Portals, Agent Conversation, and Service Enablements (ServiceNow) & AI Initiative(Moveworks).
Experience
Application Engineering Manager
Feb 2026 — Present · Hyderabad, IN
Education
Jawaharlal Nehru Technological University
Master of Business Administration (M.B.A.), Marketing
2012 — 2014
Osmania University
Bachelor’s Degree, Information Technology
2007 — 2011
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