Jayaprakash Mf

Technical Executive at Asian Paints | Driving Customer-Centric Solutions through Project Leadership & Service Excellence | PMP® Certified | 8+ Years in Pharma & Paints Industry

Role: Technical Executive at Asian Paints
Location: Bengaluru, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Jayaprakash Mf

Great project execution isn’t just about timelines—it’s about technical guidance…

Experience

Technical Executive
Asian Paints
Sep 2018 — Present · Bengaluru, IN
Technical Executive | Asian Paints Bengaluru | September 2018 – Present Increased NPS score from 52% to 70% by ensuring on-time resolution of customer complaints and transparent service processes. Identified and escalated cases of duplicate product sales in the market through deep market research and data analysis. Reduced product complaints by 5% via root cause analysis and systematic knowledge-sharing with the sales team. Led cross-functional coordination with R&D, Sales, and IT to uphold high data quality standards. Oversaw financial audits of compensation settlements to dealers, ensuring integrity in transactions. Managed a 7-member team at the Asian Paints Colour Academy; drove training for painters, contractors, and employees.

Contact information

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Work email
•••••@asianpaints.com
Personal email
•••••@•••••.com
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Current company

Asian Paints

Manufacturing · 28K employees · Mumbai, India

They say home is where the heart is. Which is why, since 1942, we’ve been helping customers transform empty properties to homes by dressing them up in warm hues, pastel shades and cool colours, to create spaces that truly represent you. Asian Paints has a lot of identities. We have been India’s largest paint company for almost 50 years and are part of the top 10 decorative paint companies worldwide. We have operations in 14 countries, and manufacturing facilities in 27 global locations. Having subsidiaries in India and abroad, Asian Paints encompasses the best of Indian and global traits, homegrown and international qualities. Our subsidiaries are Berger International, Scib, Taubman, Apco, Ess Ess. We have joint ventures with PPG in automotive and industrial paints and Sleek International Modular Kitchens. With different strokes for all types of folks, we have paints ranging from luxury enamels to economic quality distemper in all shades imaginable. Despite our phenomenal growth in the paint segment, we didn’t just stop there. We expanded with our wallpaper range - Nilaya, wall stencils, wood finishes, adhesives and waterproofing solutions. We listened to our customers when they asked for hassle-free painting services and now provide end-to-end servicing in multiple cities. We constantly innovate with service offerings – from colour consultancy at home, online consultancy services, to providing inspiration centres through Colour stores. Our reputation often precedes us but we have never let that be our resting laurel. We constantly strive to push boundaries – not only by creating more sustainable ways of carrying out extensive community initiatives that touch the lives of people, but also through our operations. Our people are passionate, innovative and work with integrity. Our actions reflect these values and our businesses across the globe ensure they maintain the quality of work and standards of excellence we are known for.

asianpaints.com

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