Jayant M.

About Jayant M.

Jayant Mitra has been associated with Cognizant Technology Solutions for over 12 years. He has worked on multiple roles in various projects. His focus has always been on customer satisfaction, building relationship and confidence and successful delivery of the engagement. For his leadership qualities, partnership, collaboration, expertise and effort towards achieving project and program goals, Jayant has received various accolades from his team and clients. He has managed projects exceptionally from time, delivery and cost perspectives. Jayant has more than 19 years of experience working for global clients in multiple roles. Jayant has played a pivotal role in delivering complex programs for Life Sciences clients, with more than 15 years of domain expertise in this sector. His experience spans multiple roles across onsite and offshore environments, giving him a strong foundation in managing distributed teams and driving successful outcomes in multi‑country implementations. As a People Manager and Engagement Lead, Jayant has consistently demonstrated strong leadership and team‑building capabilities. With close to 6 years of experience in people management, he has mentored, coached, and guided diverse teams, fostering collaboration and high performance across geographies. Jayant has 13 years of experience as a Solution Architect, where he has defined solution approaches and guided teams in selecting the right application stack to meet business requirements. His responsibilities have extended to program management activities such as conducting user training sessions, shaping test strategies, planning and executing system testing, managing defects, and driving project planning and effort estimation. By working with teams across multiple geographies and cultures, Jayant has developed a deep understanding of the onshore‑offshore delivery model and the dynamics of multicultural work environments. His strong analytical and problem‑solving skills, combined with his ability to manage people and client expectations, have enabled him to deliver programs exceptionally well from both time and delivery perspectives.Prior joining Cognizant, he worked with Capgemini Consulting for more than 5 years in USA and India, and close to 2 years with 3i Infotech in Middle East and India.

Experience

1. Engagement and Solution Lead

   Cognizant

   Dec 2024 — Present

   Life Science Cloud, Health Cloud, Service Cloud and Experience CloudHealth Cloud to Life Science Cloud Migration Agentforce/Agentic AIAgent Assist / Service AssistantIntegration with Genesys CX Cloud and third party agent assistance appsLife Science Cloud Patient Services engagement - responsible for driving consolidation of three legacy patient service systems into a single, unified platform. Works closely with solution architects to review the new architecture, collaborated with business stakeholders to validate and approve requirements, and coordinated across multiple execution tracks to align deliverables with program objectives, identify and report dependencies, balancing leadership with people management, ensuring that tasks were executed on schedule while maintaining high quality standards. Mar 2025 to July 2025: End‑to‑end responsibility for program planning, execution, and delivery, while ensuring effective client and stakeholder management throughout the engagement. Worked in close partnership with the client’s Program Lead to define the overall scope, establish clear objectives, and shape the program architecture with guidance from the project’s technology architect. Managed team across multiple execution tracks, ensuring alignment of activities with strategic goals and operational timelines. In addition, he was responsible for preparing, scheduling, and presenting weekly status reports to the governance committee, which included senior executives from both the client and Cognizant.Jan 2025 to Feb 2025: As a Program Lead for LS engagement he was responsible for enhancing delivery model and overseeing this global omni channel customer service system for the client. His role involved coordinating across multiple teams to ensure seamless consolidation and integration of capabilities that allow agents to record, manage, and track customer interactions, troubleshoot cases, and capture information required for post market surveillance.

Education

• Delhi Public School, Jagdishpur

  High School

  1998 — 1998

• Kurukshetra University

  BCA

  2000 — 2003

• Symbiosis Centre for Information Technology

  Masters Program in Information Technology

  2004 — 2006

• City Montessari School, Gomti Nagar, Lucknow

  Junior College

  2000 — 2000