Jayanth Komaragiri

Senior Principal Consultant at Acoustic @Acoustic

Reading, GB

As a Senior Principal Consultant, I drive strategic initiatives within the Product Consulting & Professional Services team, ensuring the success of Tealeaf, Acoustic Connect, and Marketing solutions. I bridge the gap between Services, Offer Management, and Engineering, enhancing product capabilities and optimising the client experience.Key Responsibilities & Achievements: Defined Services Playbooks, standardising optimal configurations for Tealeaf, Acoustic Connect, and Marketing, driving adoption. Developed & launched new Product Consulting & Services offerings, aligning with market needs to increase client engagement. Pioneered cross-browser integrations for Tealeaf with third-party platforms (GA, Adobe etc.), eliminating custom integration efforts. Proactively developed innovative solutions beyond my core role, directly contributing to sales closures, customer retention, and product adoption. Developed the \"Tealeaf This\" Browser Plugin, enabling seamless integration with GA, Adobe, and SaaS applications, expanding Acoustic’s market reach. Created the \"Acoustic Data Publisher\" Shopify App, overcoming Shopify limitations, making Tealeaf more accessible to e-commerce, assisting in closing deals. Resolved critical technical challenges, ensuring uninterrupted product functionality, improving customer retention. Integrated Acoustic Connect with Shopify & GA4, automating customer targeting to enhance engagement. Developed advanced event templates, simplifying insight extraction, making Tealeaf more user-friendly. Engineered a support automation system, using Tealeaf insights to trigger real-time issue resolution, enhancing customer experience. Built a proactive chat engagement system, leveraging behavioral analytics to drive higher conversion & fraud prevention.Through innovation, problem-solving, and strategic execution, I have helped Acoustic scale its capabilities, strengthen its competitive edge, and drive customer success.