Jayanthi Murugaian
Services Account Executive at Dell Technologies
- Role
- Services Account Executive at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jayanthi Murugaian
Senior Services Account Executive having 16+ years of experience in IT industry with proven expertise in managing client relationships upto CXO/Senior Management levels and an outstanding track record of retaining & growing business for Enterprise IT products & services including business laptops/ workstations/ servers/ networking/ storage/ software & AMC.A self-motivated & results-driven professional with exemplary business acumen, strong work ethics and high levels of personal integrity who believes in delivering “fanatical” support to customers. Through the rewarding experience gained in the Industry spanning a decade, has mastered the art & craft of providing highest quality “customer experience” to Enterprise accounts.A long list of awards & countless appreciations from customers is reinforcing the beliefs in values followed and motivates to reach further heights.Specialities- Enterprise Account Management / Customer Relationship Management- Managing large accounts with million dollar plus IT budgets- IT Product/Service/Solution selling- Achieving targets in high pressure business environments- Attaining blended targets based on metrics like revenues, margins, solution type, deal size etc- Understanding technical requirements from customers & leading the solution design process - Preparing detailed business quotes as per proposed solution- Competitor analysis- Sales pitching & convincing customer’s technical & commercial teams on the solution- Managing profit margins- Price negotiations & deal closure- Account Delivery Management- Collaborating with various Indian/global teams for timely solution delivery- Handling & resolving customer escalations from all levels- Being the face of the organisation to Enterprise customers
Experience
Services Account Executive
Apr 2021 — Present · Bengaluru, IN
Education
Dr.MGR Engineering College
Bachelor of Engineering (BE), Instrumentation and Control
1999 — 2003
Skills
- Competitive Analysis
- Customer Experience
- Enterprise Account Management
- Direct Sales
- Negotiation
- Inside Sales
- Partner Management
- Relationship Management
- Crm
- Customer Relationship Management (Crm)
- Business Development
- Account Management
- Key Account Management
- IT Solutions
- Solution Selling
- Customer Satisfaction
- Escalations Management
- Customer Support
- Customer Retention
- Deal Closure
- Enterprise Software
- Revenue Enhancement
- Vendor Management
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