Jayanthi M

About Jayanthi M

Order Management, E2E Transitions, Content Management, Project Management, Training, Recruitment, Quality Management, Tool/Process Implementation, Resource Management Overall Experience of 11 Years 6 Months in O2C, Order Management,Project Accounting & Resource Management. Proficient leadership experiences have created a passion for surpassing operational and service objectives via a combination of world class service delivery, lean operating methods, renewed marketing directions Efficient in managing projects, improving efficiency of operations, team building, and detailing project information to determine effective processes for operations, result focused and practical Demonstrated expertise and dedication to innovating process improvements and Total Customer Experience that positively affect company profitabilityProfessional & Leadership Competencies: People Management : Coaching, Mentoring, Goal Setting, Appraisals, Job rotations, Retention, 1x1 Sessions, Skip levels/ VOW, Monthly PMS and RNR, Fun Activities / Social Committee Process Management : Transitions, Customer - Quality Projects, Efficiency Improvement, Standardization, Order booking, Trainings Operations : SLA/Metrics/SOW, Production Management, Revise and Meet IE Time and IE Standards (Utilization, Availability), New and Backfill Hiring, ISO, SOX and Business Audit Compliance Customer Focus : Account and SLA Reviews, Escalation Management, Query Handling, TCE Management

Experience

1. Sr Manager - Amazon Advertising

   Amazon

   Dec 2025 — Present · Chennai, IN

Education

• Ethiraj College for Women

  B Sc

• Symbiosis Centre for Distance Learning

  Master of Business Administration (MBA)

Skills

• Transition Management
• Business Process
• Team Leadership
• Employee Engagement
• Training
• Business Process Outsourcing (Bpo)
• Strategy
• Leadership
• Analysis
• Team Management
• Project Planning
• Change Management
• Business Process Improvement
• Project Management
• Recruiting
• Performance Management
• Management
• Service Delivery
• Business Analysis
• Bpo
• Quality Assurance
• Process Improvement