Jayanth George
Production Operations Manager @Aura
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WORK HISTORY
Production Operations Manager @Aura
EDUCATION
National Institute of Technology Calicut
B.Tech, Electronics & Communication
SKILLS
ABOUT JAYANTH GEORGE
Extensive success delivering and leading mission critical support for high risk global enterprise infrastructures and applications.Demonstrated history with building, leading, and coordinating world-class collocated and geographically distributed teams in multiple time zones utilizing follow the sun model to ensure 24/7, 365 mission critical application and platform support. Talent for retaining clients through consistent service delivery and problem management acumen. Trusted by executives, partners, business units, stakeholders to seamlessly drive oversight and onboarding from transition planning to adoption, through ongoing application and infrastructure support. Proven track record of eliminating recurring incidents and minimizing impact of incidents that are unpreventable. Exceptionally focused on customer success, ensuring users get the most value from products and services.Core Competencies:• Business Continuity• Incident Management• Preventive Maintenance• Metrics Driven Performance• Root Cause Analysis • Network Engineering • Cloud Orchestration• Troubleshooting / Debugging• Problem Resolution• Data Migration • ITIL Best Practices• Service Delivery • Customer Experience• SLA Management • Team Building and Development
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