Jayanth George

Jayanth George

Production Operations Manager @Aura

New York, NY, US
MOBILE NUMBERS
+16•••••••06

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WORK HISTORY

Apr 2021 — Present

Production Operations Manager @Aura

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EDUCATION

1992 — 1996

National Institute of Technology Calicut

B.Tech, Electronics & Communication

SKILLS

Technical SupportSupport ManagementTelecommunicationsCloud ComputingUnix

ABOUT JAYANTH GEORGE

Extensive success delivering and leading mission critical support for high risk global enterprise infrastructures and applications.Demonstrated history with building, leading, and coordinating world-class collocated and geographically distributed teams in multiple time zones utilizing follow the sun model to ensure 24/7, 365 mission critical application and platform support. Talent for retaining clients through consistent service delivery and problem management acumen. Trusted by executives, partners, business units, stakeholders to seamlessly drive oversight and onboarding from transition planning to adoption, through ongoing application and infrastructure support. Proven track record of eliminating recurring incidents and minimizing impact of incidents that are unpreventable. Exceptionally focused on customer success, ensuring users get the most value from products and services.Core Competencies:• Business Continuity• Incident Management• Preventive Maintenance• Metrics Driven Performance• Root Cause Analysis • Network Engineering • Cloud Orchestration• Troubleshooting / Debugging• Problem Resolution• Data Migration • ITIL Best Practices• Service Delivery • Customer Experience• SLA Management • Team Building and Development

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