Jayanta Bose

Lead Manager IT @Bharat Financial Inclusion Limited (100% subsidiary of IndusInd Bank Ltd.)

Kolkata, IN

IT infrastructure management and incident management for financial Company.• Producing Management Information reporting on the performance of the Service Desk and volumes and attributes of Incidents logged.• Functions as a coach and point of escalation offshore staff• Identifies records and reports on all IT components that are under the control and scope of Configuration Management.• Ensures incident management by restoring normal service operation at the earliest and minimizes adverse impact on business operations.• Ensures standardized procedures are used for efficient and prompt handling of all changes.• Identifies and measures key performance indicators, recommended solutions to evaluate if changes are achieving desired results.• Accurately assesses customer expectations and translates them to deliverables that meet business needs.• Designs infrastructure architecture and reviews existing architecture to meet business needs.• Implements and tests infrastructure solutions in line with defined design and architecture.

Netaji Subhas Open University

Master of Computer Applications (MCA)

Calcutta University, Kolkata

Bachelor's degree