Jayanta Barua
Head of Customer Experience for Bfsi Clients Globally @Tata Consultancy Services
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WORK HISTORY
Head of Customer Experience for Bfsi Clients Globally @Tata Consultancy Services
Mumbai, IN
Engaged with BFSI clients globally to enhance Customer and End-User Experience.Leading a global talent pool of 12k+ engaged in service delivery and transformationFunctional experience: Customer experience, Digital transformation, Customer journey management,Service delivery, P&L management, Workforce Optimisation and Planning, Client relationship management, Consulting
EDUCATION
University of Calcutta
B. Tech
Indian Institute of Management Ahmedabad
Post Graduate Diploma in Management
Qwen
B.Sc., Physics
SKILLS
ABOUT JAYANTA BARUA
Voice process expert and currently managing Customer Services and Collections globally across multiple financial institutions for last 12 years with special focus on Contact Centre transformation• Consumer credit professional and handled Risk, analytics, Credit and Collections for multiple banks across India and Middle East over 13 years• Experienced vendor management professional with experience across managing multi-vendor models with varied payout structure globally.• Project Management and setting up new businesses with experience across technology, operations, process implementations in a customer-centric model
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