Jayant Kumar Genai
Service Management Specialist @Geotab
Signup · Get unlimited contacts
WORK HISTORY
Service Management Specialist @Geotab
Oakville, ON, CA
EDUCATION
Thapar Institute of Engineering & Technology
Bachelor's Degree, Computer Science
ABOUT JAYANT KUMAR GENAI
I\'m a Service Management Specialist with 15+ years of experience in Major Incident, Problem, Change, and Transition Management. I excel at creating robust processes that blend Agile and Waterfall methodologies to enhance service reliability, availability, and quality. What I Do Best:Implementing ITIL-aligned processes that drive operational excellence.Leveraging AI, automation tools, and scripting to streamline workflows and enhance efficiency.Collaborating with IT Delivery Teams, PMO, and DevOps to ensure smooth service delivery.Creating dashboards, reports, and metrics to measure performance and drive continuous improvement.Leading Change Advisory Boards (CAB) to ensure successful change implementations. Why It Matters:My approach focuses on data-driven insights, collaboration, and continuous improvement. I\'m passionate about optimizing processes and ensuring alignment with company\'s strategic goals and ITIL best practices. Let\'s Connect: I\'m always open to discussing innovative solutions, improving processes, and making a measurable impact.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.