Jayant Kumar

Experience

1. Sps Associate -mx (Spanish) at Amazon

   Amazon

   Oct 2022 — Present · Bengaluru, IN

   I am working as an Seller Partner support Associate-MX (specialist in Spanish language). My role is to monitor and maintain the quality, performance, and success of sellers on the platform. Here are my responsibilities as a Seller Partner Support:1. Monitoring seller metrics: SPS tracks various performance metrics of sellers, such as order defect rate, late shipment rate, cancellation rate, and customer feedback. It ensures that sellers meet Amazon\'s performance standards and provides feedback and guidance to improve performance.2. Enforcing seller policies: SPS enforces Amazon\'s seller policies and guidelines to maintain a fair and trustworthy marketplace. It takes action against sellers who violate policies, such as selling counterfeit or restricted products, manipulating reviews, or engaging in fraudulent activities.3. Handling customer complaints: SPS handles customer complaints and inquiries related to sellers. It investigates and resolves issues, such as defective products, late deliveries, or poor customer service, ensuring a positive shopping experience for customers.4. Providing seller support: SPS offers support and resources to help sellers succeed on Amazon. It provides guidance on listing optimization, pricing strategies, inventory management, and marketing techniques. SPS also assists with account suspension appeals and reinstatement processes.5. Educating sellers: SPS conducts training programs, webinars, and workshops to educate sellers about best practices, policies, and tools available on Amazon. It helps sellers understand how to improve their performance, increase sales, and navigate the complexities of the marketplace.