Jayant Kashyap
Business Analyst | Customer Experience, Strategy & Consulting @ TCS | XIMB MBA \'24 | UltraTech Cement (ABG) | NIFT\'20
- Role
- Business Analyst at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jayant Kashyap
As a Business Consultant in CX, I try to bring a unique blend of analytical acumen and…
Experience
Business Analyst
Jun 2024 — Present · Gurugram, IN
Led design and implementation of AI-powered chatbot solutions driving 50% reduction in resolution timeand improving customer engagement.Developed data-driven market strategies and competitive analysis contributing to $5M in new businessopportunities.Conducted extensive business process analysis and transformation initiatives for technology andsemiconductor clients, improving operational efficiency by 40%.Collaborated with global teams managing complex, multi-stakeholder programs supporting clienttransformation delivery.Supported strategic market assessments, RFP proposals, and business case development aligned with clientbusiness goals and regulatory requirements.Applied project management skills to streamline workflows and enhance decision-making for cross-functionalteams.
Education
Xavier Institute of Management
Master of Business Administration - MBA
2022 — 2024
DAV Public School, Kotdwara
Secondary School Certificate | Higher Secondary Certificate
2012 — 2016
National Institute of Fashion Technology India
Bachelor of Fashion Technology
2016 — 2020
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