Jayant Juvekar

Senior Concierge Executive @Whitehat Jr

Mumbai, IN

Successfully handled and resolved technical issues in the classroom session which were raised via calls by the students (clients). Assisted and resolved in class technical issues via remote applications.(TeamViewer, Anydesk) Successfully completed 700+ trial and paid classes by resolving in class tech issues. Efficiently used Zendesk ticketing tool for concise documenting of call incidents. Helped new customers and familiarized them with the dashboard. Actively reported technical issues and glitches to the senior technical team which were faced by clients and successfully resolved the cases. Successfully managed high-priority escalations by working closely with cross-functional teams and senior leadership, resulting in timely resolution of critical issues. Assisted our clients with basic network troubleshooting. Managed call queue to ensure smooth operations. Managed weekly roster for our team. Helped agents with difficult cases. Generated and actively reported daily productivity reports to senior managers.

Mahatma School of Academics and Sports

Bachelor of Arts - BA