Jayant Chowhan

About Jayant Chowhan

At Amazon Development Centre, I spearhead HR operations, focusing on delivering…

Experience

1. Process Lead - New Joiner Support

   Amazon

   Dec 2024 — Present · Hyderabad, IN

   Handling HR Operations for Corporate, Customer Services & Fulfillment Centers across IndiaAccountable for the overall delivery of Pre-Hire and Post-Hire services, relocation support, data management, onboarding assistance for the New Joiners and internal transfers.Co-ordinate with various stakeholders/HRBP’s to resolve process gaps & improve overall customer experienceUnderstand the customer group and their requirements and deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement Conduct routine audits to ensure a high level of data security, accuracy and efficiency to support in enhancing onboarding experience Manage escalations and take ownership for ultimate issue resolutionPrioritize report requests, identify ways to automate existing and incoming requests and conduct continuous follow ups/ check-ins to ensure closureWorked as process SME/POC for various projects and assisting Project Managers in providing all the data and required analysisServe as first point of contact and subject matter expert for New Joiner Support and assist with troubleshooting onboarding issues and taking care of questions.Provide accurate and timely generation of reports using Raw data from multiple resources. Synthesize the information and identify meaningful trends for relevant HR customersCollaborate with HR Teams/Stakeholders to gather requirements and specifications to gain better sense of current process and recommend solutions to enhance onboarding experience and data managementMaintain SOP\'s in the process and ensure all changes are being captured diligently with appropriate version controlsReview Capacity Utilization for the team on daily basis and ensure utilization is greater than 85%