Jayan Daniel Joy
IT Delivery Leader | Driving Continual Service Improvement & Digital transformation
- Role
- Birlasoft
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jayan Daniel Joy
Results-oriented, highly productive Senior IT Leader with 20+ years experience in spearheading complex business challenges across IT Service Delivery & Operations/ Customer Service industry. Experience in leading Transition & Transformation Programs for Global clients, IT Service Management, large-scale IT Operations, IT Infrastructure Management and End User Services. Proven ability to strategize, consult, oversee & improve information, support and administration services for both offshore & onshore programs. Adept at client relations, vendor management, budget management & inter-personnel skills. • Effectievely managed wide range of Global client engagements across US, EU & APAC ranging from midsize to large deals distributed geographically.(Onshore/Offshore delivery) • Successfully Managed IT Operations, NOC Operations, End User Services, Service Desk and Desk Side Services through ITIL proven processes for Global clients driving bottom line through Automation. • Supervised 24/7 NOC operational support with technical quality and precision • Successfully implemented and oversaw Remote Infrastructure Managed Services Offshore Delivery Center • Established IT operations best practices, policies, and tools. • Improved customer satisfaction, CSAT scores for Managed Services Global customers • Ensured efficiency, effectiveness, and viability of all IT systems and tech processes. • Implemented transformation/automation initiatives across the Enterprise accounts which led to major reduction in end-user tickets and improving productivity • Developed, managed and improved Security compliance/ Audits for Corporate IT infrastructure • Demonstrated ability to collaborate with cross-functional resources, developed organizational policies and procedures to support customer service excellence • Worked closely with Quality team to provide continuous quality improvement and implement best practices • Managed Customer Relationship, Delivery Excellence and Account Financials • Industry experience in HealthCare, Banking, Oil & Gas,Telecom, Utilities
Experience
Oct 2021 — Present · Houston, TX, US
Education
Mangalore University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
1996
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.