Jayana S.

About Jayana S.

As a Product & Platform Manager at Sardine, I lead the strategy, roadmap, and delivery of customer-facing content and onboarding experiences. This includes developer documentation, in-product guidance, and product education workflows. With over 10 years of experience in SaaS, fintech, and developer platforms, I specialize in building AI-powered systems that enhance product understanding, accelerate activation, and optimize customer engagement. At Sardine, my team and I deliver scalable, data-driven solutions, such as embedding AI copilots and automating content workflows, which have significantly boosted documentation efficiency and reduced product friction. My mission is to transform complex technical concepts into clear, impactful experiences that drive product adoption and retention while empowering users to succeed.

Experience

1. Product & Platform Program Strategy L Tech Docs Onboarding Content Experience

   Sardine

   Nov 2024 — Present · Redmond, WA, US

   Sardine AI combines data, machine learning, and AI agents into one platform for comprehensive fraud, risk, and compliance protection.Reporting to the Chief Product Officer, I own the strategy, roadmap, and delivery for all customer-facing content and onboarding experiences—developer documentation, in-product guidance, release communications, and product education workflows. I lead a small content and design agency (writers, designer, analytics engineer, SEO strategist) to build scalable, AI-driven systems that improve product understanding and customer engagement.Key achievements:• Defined and executed the product roadmap for content experience and onboarding, reducing customer complaints by 20% and boosting feature adoption.• Integrated AI copilots (Gemini Pro, Devin AI, GitHub Copilot) into authoring and delivery workflows, increasing documentation velocity by 25%.• Designed contextual in-product guidance, help overlays, tooltips, and onboarding flows, that improved new-user task completion by 30%.• Built the Engineering Blog Program, increasing engagement and visibility of new product capabilities by 50%.• Launched structured Release Notes and Product Updates programs, aligning feature releases with customer needs and feedback.• Partnered with the CPO, CTO, and Product Leads to shape roadmap priorities, improve platform discoverability, and scale customer education initiatives.By treating content and onboarding as core product experiences, I help users understand, adopt, and trust complex AI-driven tools, driving measurable improvements in activation, retention, and customer satisfaction.

Education

• Malnad College of Engineering

  Bachelor of Engineering - BE, Electrical and Electronics Engineering

• University of Maryland - A. James Clark School of Engineering

  Master's degree, Product Management

• St. Aloysius (Deemed to be University)

  PUC, PCMS

• Bellevue College

  Certificate in Technical Writing, HTML5, CSS3, Web-Design Principles

• St. Agnes College, Mangalore-575002

  SSLC, High School/Secondary Diplomas and Certificates

Skills

• Technical Writing
• Visio
• Project Management
• New Business Development
• Marketing Communications
• Corporate Blogging
• Microsoft Office
• Lotus Connections
• Product Management
• Requirements Analysis
• Pre-Sales
• Team Building
• Training
• Crm
• Program Management
• Management
• Consulting
• Sharepoint
• Team Management
• Leadership
• Business Analysis