Jayalaxmi Jagannathan
Product Manager @ Amazon | Onboarding, Activation and Expansion across SaaS and Platform Products
- Role
- Senior Product Manager - Technical at Amazon Fulfillment Technologies & Robotics
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jayalaxmi Jagannathan
I’m a product manager with 6+ years across solution engineering and product roles at Freshworks and Amazon. At Freshworks, I worked on Freshdesk, Freshchat, and Freshbots—products used by businesses to support customers, run conversations at scale, and automate interactions. I helped shape how teams adopt and use these products, improving clarity, setup, and everyday use.I now work at Amazon on a device-management platform that helps solution teams and field teams manage their compute fleets with more ease and self-service. My shift from solution engineering into product was driven by a desire to fix user problems at the root rather than repeatedly troubleshooting them.I’m at my best in roles that blend user insight, problem-solving, and clear product thinking—and I enjoy building products that make complex work feel simpler.
Experience
Senior Product Manager - Technical
Amazon Fulfillment Technologies & Robotics
Jun 2025 — Present · Austin, TX, US
Education
Anna University Chennai
B.E, Electronics and Instrumentation
2013 — 2017
Georgia Tech Scheller College of Business
Master of Business Administration - MBA
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