Jayalakshmi S.
CX Expert | Board Member @ CXPA | Business Transformation Leader | Customer Journey Mapping Pro | Voice of Customer Proponent š
- Role
- Delivery Experience Manager at HP
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Jayalakshmi S.
Certified CX professional with 19+ years of experience in Customer Experience Management, Program Management, and Business Analytics. Board Member @ Customer Experience Professionals Association (CXPA)ās Board of Directors. Proficient in driving business transformations, influencing key stakeholders, and managing complex projects with agility. Expert in process audits, customer journey mapping, voice of customer interviews, and facilitating business value workshops. Skilled at deriving and presenting customer insights for key stakeholders. Experienced in leading global cross-functional and virtual teams. Inclusion and Diversity advocate, chairing HPās Global CSSD F&C DEI Committee. Certified #IamRemarkable workshop facilitator. Let\'s elevate your customer experience strategy together. Connect with me to drive impactful transformations!
Experience
Delivery Experience Manager
Feb 2025 ā Present
Education
Symbiosis institute of Management Studies
PGDBA (Distance learning)
2009 ā 2011
Stella Maris College
Bachelor of Commerce (B.Com.)
2001 ā 2004
ICFAI Foundation for Higher Education, Hyderabad
Post Graduate Diploma
2008 ā 2009
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included Ā· No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.