Jayakrishnan Haridasan

About Jayakrishnan Haridasan

Seasoned IT professional with over 16 years of experience in mapping clients’ business…

Experience

1. Service Delivery Manager

   HCLTech

   Oct 2020 — Present

   Lead the multiparty project team comprising of product vendor, Service provider and customer business and IT team in a fixed price or outcome based project(s)\\\\n• Lead the team in different project management methodology like Agile, MVP, Hybrid and waterfall\\\\n• Prepare realistic program plan, schedule considering the cross project dependency and within infrastructure and resource constraints\\\\n• Lead day to day program activities of the project teams to meet the project schedule, Cost and quality targets\\\\n• Accountable for achieving the program objectives, plan and schedule for the projects covering the full systems development life cycle including creating high quality requirements, use-cases, design and other technical artifacts including detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, cost and time analysis and detailed estimates\\\\n• Ensure that applicable Delivery excellence standards and processes are in place and adhered throughout the program as per customer and in-house standards (Requirements Review, Design Review, Code Review and Security Review to ensure compliance with Organization standards)\\\\n• Demonstrate firmness and rigor to ensure program stick to it stated scope/objectives to avoid impacts due to ad-hoc changes in requirements, design, technology and plan\\\\n• Act as moderator and influencer in multi stakeholders program to balance the interests, persuading them reach to decision and keep them true to the agreed scope, plan and schedule. Assist in conflict resolutions\\\\n• Be vigilant for scope/schedule creep, sense the early signs and follow change management process to avoid the adverse impact on efforts/schedule/cost and quality. Manage program Risk, Issues, and Dependency.\\\\n• Follow and promote Quality Assurance and Quality Control processes in the program.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Project Management
• Blackberry Enterprise Server
• Quality Assurance
• Team Management
• Itil V3 Foundations Certified
• Service Desk
• Vpn
• Incident Management
• Active Directory
• Field Service