Jaya K

About Jaya K

Analytical and detail-oriented HR Business Analyst with hands-on experience in HR data reporting, case management, and onboarding operations for leading organizations including Amgen, Goldman Sachs, and Deloitte. Core Expertise:• Workday Reporting & HR Analytics• ServiceNow & Oracle HR Ticketing Systems• Advanced Excel (Pivot Tables, VLOOKUP, Data Validation)• HR Metrics Analysis (Headcount, Attrition, Turnover)• Data Quality Audits & Reconciliation• Case Management with SLA Adherence• Onboarding Operations & Process Improvement Key Strengths: Proven ability to prepare, validate, and distribute recurring HR dashboards and reports Skilled in monitoring HR metrics for trend identification and forecasting Expert in managing HR service requests with adherence to SLA timelines Strong stakeholder communication and cross-functional collaboration Experience in handling confidential data and ensuring compliance Supported campus recruitment and onboarding of 90-120 students per batch Played key role in UAT testing for ServiceNow automationPassionate about leveraging data-driven insights to support HR leadership and improve operational efficiency.

Experience

1. Human Resources Specialist

   Amgen

   Nov 2024 — Present · Hyderabad, IN

   Prepare, validate, and distribute recruitment Workday reports and HR dashboards to support data-driven decision-making• Monitor HR metrics including headcount, turnover, and attrition for trend identification and forecasting• Maintain and analyze onboarding data to forecast onboarding capacity and improve process efficiency• Ensure data confidentiality and accuracy across HR platforms during reporting and audits• Serve as first-line support for HR reporting and data inquiries, escalating complex cases to senior teams• Track and manage 0-90 day onboarding progress using Workday and ServiceNow• Manage daily HR case activity in ServiceNow, resolving tickets within SLA timelines• Utilize tools like ServiceNow, Workday, and Oracle for reporting and case management• Play a key role in UAT testing for ServiceNow automation initiatives

Education

• KEN Degree College

  Bachelor of Commerce - BCom

• Malla Reddy College of Engineering & Technology

  Master of Business Administration - MBA, Human resource management