Jayadev Warrier
Sr. IT operations Manager
- Role
- Sr IT Operations Manager - Strategic Contracts at Shell
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jayadev Warrier
ITSM Process Architect | 17 Years in IT Service Operations | Service Design & Transition Expert | Customer-Focused LeaderGreetings! I\'m Jayadev Warrier, and I\'m proud to be a part of Shell India Markets Pvt Ltd as an ITSM Process Architect. With over 17 years of dynamic professional experience, my journey has revolved around driving excellence in IT Service Operations, IT Service Transition, and IT Service Design.Throughout my career, I\'ve worn multiple hats, including customer-facing leadership roles with a focus on People Management, Service Delivery Management, and SIAM (Service Integration and Management). My expertise also extends to effective vendor management.My IT experience spans diverse sectors, with notable contributions to the Oil and Gas/Energy sector (2 years), a significant tenure in Banking (8 years), and an insightful exploration of eCommerce (3 years) and the rest across.I\'m passionate about creating innovative solutions and driving success in the IT landscape. Let\'s connect to explore opportunities for collaboration and growth in this ever-evolving industry.
Experience
Sr IT Operations Manager - Strategic Contracts
Dec 2025 — Present · Bengaluru, IN
Education
Alliance University
Master of Business Administration - MBA, International Business
2017 — 2019
Govt Polytechnic College Neyyattinkara
Technical Diploma, Electronics and communication
2005 — 2008
Skills
- People Management
- Operations Management
- IT Service Management
- Requirements Analysis
- IT Service Delivery
- Mainframe
- Itil
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