Jayachandran Sukumaran
Executive leader | Services and Sales Operations | Strategy, Operations Excellence & Transformation
- Role
- Vice President - Global Business Services, Dell Consumer and Small Business Group at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jayachandran Sukumaran
A versatile, reliable and dynamic leader with 29 plus years of rich and diverse strategic and operations experience in services delivery, with leading companies in Information Technology and Telecom sectors. A strong track record of delivering operations excellence and transformation in large Global & Regional services delivery functions, leading Direct and Partner teams, extensive stakeholder management and 6 years of International onshore experience.At Dell Technologies for 24 years, in leadership roles cutting across Consumer, SMB and Commercial business segments, covering Client and Infrastructure products for multiple geographies. With a wealth of experience spanning across the services E2E lifecycle covering technical support, field, deployment, consulting and shared services domains. A fast learner with the risk appetite for challenging assignments and the thought leadership to drive people, process and technology transformation. A strong collaborator who embodies the spirit of “one team” to effectively leverage diverse skills and perspectives to attain business objectives
Experience
Vice President - Global Business Services, Dell Consumer and Small Business Group
Nov 2022 — Present · Austin, TX, US
Leading Global sales operations and Strategic priorities for the Consumer & small business group
Education
Bangalore University
Bachelor of Commerce - BCom, Accounting and Finance
1995
Skills
- Process Improvement
- Business Process Improvement
- Service Management
- Management
- Offshoring
- IT Operations
- Crm
- Itil
- Vendor Management
- IT Service Management
- Change Management
- Service Delivery
- Technical Support
- Call Centers
- Outsourcing
- Team Leadership
- Workforce Management
- Transition Management
- Resource Management
- Team Management
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