Jaya Vanjani

About Jaya Vanjani

CSM by title, storyteller by instinct, bridge-builder by nature.Strategic Customer Success Manager with 18+ years spanning software engineering, presales, and enterprise customer success. Recognized for driving adoption, renewals, and measurable business outcomes by combining deep technical acumen with strong executive engagement.At Cloudera, I partner with strategic customers to accelerate adoption of the Cloudera Data Platform, lead success planning and executive reviews, and ensure measurable outcomes for critical data workloads. My background in presales and delivery management enables me to bridge customer needs with scalable, commercially viable solutions.Core strengths include strategic account governance, renewals and expansion strategy, escalation management, and translating complex platforms into clear business value.

Experience

1. Senior Customer Success Manager

   Cloudera

   May 2024 — Present · Bangalore Urban, IN

   Blend strategic insight with sharp execution* Decode account complexity into clear value with flair* Turn tech into trust and data into dollars* Lead strategic enterprise accounts across APAC to accelerate data platform adoption and business outcomes on the Cloudera Data Platform (CDP) across Public and Private Clouds.* Drive post-sales delivery, onboarding, and success planning for Fortune 500 customers, ensuring high platform consumption, health, and renewals.* Collaborate with Sales, Support, and Professional Services to orchestrate end-to-end customer value realisation.* Lead account governance, QBRs, and risk-mitigation programs to achieve adoption KPIs.* Partner with IT and business leaders to enable transformation through data, analytics, and AI workloads.* Drive cloud adoption through phased use-case roadmaps aligned with customer business outcomes, resulting in a 25–40% increase in platform usage.* Increase credit utilisation by enabling new workloads and accelerating use-case implementation with PS, SE, and value realisation teams, driving 20–35% workload growth.* Own cloud credit consumption strategy through regular reviews, proactive usage planning, and structured adoption programs supported by dashboards and milestone tracking.

Education

• Indian Institute of Management, Indore

  Executive MBA (EPSM-2), Sales, Distribution, and Marketing Operations, General

• Faith Academy

  HSC, Science

  1987 — 2002

• Maharshi Dayanand University

  B.E., Electrical Engineering

  2003 — 2007

• Birla Institute of Technology and Science, Pilani

  Master of Science (M.S.), Software Systems

  2008 — 2010

Skills

• Requirements Analysis
• Project Management
• Software Project Management
• Crm
• Business Development
• .net
• Team Management
• Sql
• Asp.net
• Sdlc
• Debugging
• IT Strategy
• Wcf
• Requirements Gathering
• Business Analysis