Jaya Prakash P

Onboarding Implementation & Adoption Specialist @Freshworks

Chennai, IN

Lead end-to-end implementation of Freshdesk, Freshchat, bots, and AI agents, aligning configurations with client-specific business requirements.> Conduct 1:1 onboarding sessions to gather requirements, configure solutions, and deliver tailored product setups and ensure successful go-live.> Design and implement bots from scratch, including API integrations to automate workflows and deliver dynamic user experiences.> Integrated external APIs into chatbot workflows to automate data retrieval and enable advanced use cases (e.g, order tracking, appointment booking).> Share best practices tailored to customer goals, driving product adoption and long-term success.> Deliver interactive training sessions to educate customers on features, usage, and optimization techniques.> Research, diagnose, and troubleshoot product issues during onboarding, ensuring smooth and timely resolution.> Drive strategic onboarding initiatives, proactively resolving complex implementation challenges and enhancing customer satisfaction.> Conduct data analysis to identify improvement opportunities, present actionable insights, and coordinate enhancements with stakeholders.> Collaborated with cross-functional teams (Product, Engineering, Customer Success) to improve product adoption and drive chatbot utilization enhancing customer satisfaction and support efficiency.

Sri Chaitanya College of Education

Intermediate (+1 and +2)

JNTUA*

Bachelor of Technology

Padmavati Vidhyalaya

Schooling