Jay William Frink
Senior Technical Product Manager
- Role
- Senior Product Manager at Splunk
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jay William Frink
A creative technologist and product manager working across a multiplicity of digital and…
Experience
Senior Product Manager
May 2021 — Present · San Francisco, CA, US
Leadership: Recruited by Cisco\'s CIO and SLT as an IT Outcome Leader, tasked with spearheading the group’s top priorities in AI adoption by realizing quantifiable productivity and user satisfaction outcomes across a person IT organization. Specific focus on AIOps transformation in observability, network and cloud ops, developer platform & release engineering, and support/service desk.Leadership: Served as Interim Group Product Manager to 4 product managers, drove agile transformation as a member of the Lean Agile Center of Excellence (LACE), mentored multiple aspiring product managers through a formal coaching program.Enterprise API Platform: Launched a zero-to-one API platform for Splunkers and partners on MuleSoft Anypoint, scaling to dozens of APIs and supporting hundreds of users and integrations.Automation Platform: Launched RPA platform and evolved it into agentic AI capabilities leveraging OCR, LLMs, and ML/CV, delivering millions in cost reductions and efficiency gains.Cloud Engineering: Stepped in as interim product manager to the IT function\'s cloud infrastructure team, boosting sprint completion from ~30% to ~90% and delivering the company’s top AWS compliance project ahead of schedule.
Education
University at Buffalo
Undergraduate, Communications and Media Studies
University of Pittsburgh Joseph M. Katz Graduate School of Business
Fellowship, Institute of Entrepreneurial Excellence
University of Pittsburgh Joseph M. Katz Graduate School of Business
Executive MBA
2008 — 2009
Harvard University
Professional certificate, Data Science
2020 — 2020
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