Jay Thakore
Associate Director at Tata Communications
- Role
- Associate Director of Finance at Tata Communications
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Jay Thakore
DGM/Associate Director with 17+yrs of rich experience in Telecom operations, Customer Service and BPO industry, combined.Specialties: Telecommunications - B2B segment - Wholesale and Retail - Corporate and Enterprise Client Engagement in Collections and Account Management.Manufacturing: SME - B2B segment - Wholesale - Corporate Client Engagement in Collections and Account ManagementCustomer Service & Operations - Telcom Wholesale and Enterprise (International-current),Retail (National - past) Stakeholder Management - Corporate, Enterprise and SMEProcess Re-engineering and TransitioningCustomer Life Cycle Management, Post sales lead generations through service benchmarksChurn Management and Retention through customer service
Experience
Associate Director of Finance
Apr 2019 — Present · IN
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Executive MBA, Marketing
2005 — 2008
Skills
- Mobile Devices
- Computer Network Operations
- Revenue Assurance
- Business Process
- 3g
- Telecommunications Billing
- Sales Operations
- Customer Retention
- Gsm
- Product Management
- Distributed Team Management
- Crm
- Bpo
- Roaming
- Cdma
- Sdh
- Sip
- Telecommunications
- Process Improvement
- Mpls
- Managed Services
- Bss
- Call Centers
- Business Development
- Ip
- Vas
- Lead Generation
- Vendor Management
- Sla
- Mis
- Pre-Sales
- Key Account Management
- Voip
- Sales
- Management
- Broadband
- Competitive Analysis
- Customer Experience
- B2b
- Relationship Management
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