Jay Stanley

About Jay Stanley

Leading finance and accounting operations at WNS for over 15 years, my expertise revolves around enhancing service delivery and operational management. With a steadfast commitment to operational excellence, I have a proven track record of driving process improvements and implementing robust service-level agreements to fortify customer relations and boost efficiency.At WNS, our team excels in leveraging tools like Cforia and Coupa, alongside SAP ERP, to streamline accounts receivable and order-to-cash processes. Our collective efforts have significantly elevated the F&A operations, showcasing my capacity to navigate complex operational landscapes and my dedication to delivering top-tier service in the outsourcing and offshoring industry.

Experience

1. AVP Sr Group Manager - F & a Operations

   WNS

   Apr 2023 — Present · Pune, IN

   Operating Leader / Service Delivery Lead - Finance & Accounting Operations

Education

• G.S. College of Commerce & Economics

  Bachelor of Commerce (B.Com.)

• Christ Church Boy's Senior Secondary School

  HSC

Skills

• Business Development
• Bpo
• Vendor Management
• Process Management
• Defect Tracking
• Business Process Improvement
• Team Management
• Process Excellence
• Mis
• Employee Engagement
• Operations Management
• Recruiting
• Performance Management
• Crm
• Service Delivery
• Sla
• Business Analysis
• Management Information Systems (Mis)
• Process Improvement
• Outsourcing
• Transition Management
• Management
• Customer Service
• Analysis
• Customer Relationship Management (Crm)
• Offshoring
• Business Process Outsourcing (Bpo)
• Talent Acquisition