Jay Snow
Application Support Team Lead @Amplience
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WORK HISTORY
Application Support Team Lead @Amplience
Middlesbrough, GB
EDUCATION
Teesside University
Computer Science, Computer Science
ABOUT JAY SNOW
As a Senior Support Engineer and now Service Desk Team Leader at Amplience, I lead by example in delivering exceptional technical support to retail clients, using core web technologies to efficiently resolve complex issues. With over five years of experience in application support, incident management, and problem resolution, I bring a strong foundation in IT service management, backed by my ITIL V4 certification.My experience also extends to software testing and quality assurance, providing me with a well-rounded perspective that enhances my ability to diagnose and resolve technical issues effectively.I hold a First Class Honours degree in Computer Science from the University of Teesside—a reflection of my dedication to excellence and continuous improvement. That same drive fuels my professional journey today, as I strive to lead high-performing teams, deliver outstanding service, and contribute to operational success.
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