Jay Sarkhedi

Customer Relations Coordinator @Rentguruz

CA

In my role as a Customer Relationship Coordinator, I serve as a vital link between our international clients and our development team. My primary responsibilities include:Client Communication: Engage with clients to understand the challenges they face with our software, ensuring their needs are addressed effectively.Follow-Up and Training: Conduct regular follow-ups to assess client training progress and comprehension of the software. I also provide hands-on training for clients and their staff through frequent meetings.Software Demos: Present demonstrations of our software to prospective clients, both in-person and online, showcasing its features and benefits.Requirement Gathering: Actively listen to client feedback and requirements, proposing creative and practical solutions that can be implemented in our system.Quality Assurance: Perform manual testing to identify bugs and issues following software updates, ensuring a smooth user experience.Major Success: Client Project in JordanI successfully managed a project for a large organization in Jordan, where I had the opportunity to visit the client in person. During my visit, I provided hands-on training and delivered a comprehensive demonstration of our software workflow. This experience not only strengthened our relationship with the client but also ensured they gained a thorough understanding of our system\'s capabilities.I am dedicated to enhancing client satisfaction and facilitating seamless communication between clients and our development team.

University of Windsor

Masters of Management

Marwadi University

CE in AI and big data